How RingQuay uses artificial intelligence, identifies itself to callers, and safeguards your customer conversations.
RingQuay provides an artificial intelligence telephone receptionist service. In accordance with transparency standards and data protection principles, the assistant discloses that it is an AI in the very first sentence of every inbound telephone call. It will never claim or imply that it is a human receptionist.
The assistant answers questions about business opening hours, general services offered, and service areas based on verified information provided by the business owner. It captures the caller's name, telephone number, enquiry details, and preferred callback time, forwarding structured summaries directly to the business owner via SMS and email.
To protect callers and business owners, RingQuay operates under deterministic governance controls:
Callers may request to speak with a human team member at any point during a conversation. When an urgent scenario is detected or when requested by the caller, the assistant marks the enquiry as urgent and escalates the contact details directly to the nominated business contact.
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We do not use caller data to train RingQuay models. How long call records are kept, and how we process data, is set out in our Privacy Notice.