Clear terms on how cancelling works, when charges stop, and what happens to your number.
You can cancel your RingQuay subscription at any time with no notice period. To cancel, use the subscription controls in your customer portal or email ringquay@digiautomate.com from your account email address.
Where a free trial of a subscription is offered, you give card details at sign-up to start it. Nothing is charged until the trial ends. If you cancel before the trial period finishes, your card is never charged. FOUNDING50, when it is shown at checkout, is 50% off the first 3 months. A self-serve demo is not the subscription.
Subscriptions renew monthly until cancelled. The billing portal shows when your cancellation takes effect before you confirm it, and no renewal is billed after that date. Ending the service is also covered in our Terms.
Refunds are handled under our Terms and your statutory rights. To ask about one, email ringquay@digiautomate.com.
Nudgepost, DigiAutomate's social-posting studio, is a separate monthly subscription. Its free trial length and first charge date are shown on the Nudgepost sign-up page before you give card details; cancel before the trial ends and you are never charged. To cancel at any other time, email ringquay@digiautomate.com from the email you signed up with, and no further month is billed. Cancelling Nudgepost does not change a RingQuay receptionist or website subscription, and cancelling those does not change Nudgepost.
When service ends, call diversion to RingQuay should be removed from your telephone provider. Telephony resources allocated to your account will be released following offboarding. Call summaries and callback records are deleted automatically 30 days after each call, whether or not the account is open, so export anything you need before you cancel. Our Privacy Notice sets out what we keep.